Contact Us
Monday to Saturday - 8am - 6pm
UK Store
- +44 (0) 20 3411 2114
- 4 Poplars Close LU2 8AE Luto
Send Us a Message
We are here to help you with any question.
Frequest Asked Questions
Product
What products do you sell?
We offer a wide range of premium AVIFORM pet supplements, nutritional supplements, dry food, and drinks. Our carefully selected products are designed to support health, performance, and overall wellbeing.
Are your products genuine?
Yes. We source our products directly from trusted manufacturers and authorised distributors to ensure you receive authentic, high-quality products.
How do I choose the right product?
Each product page includes detailed descriptions, ingredients, and usage instructions. If you're unsure which product is best for your needs, feel free to contact our customer support for personalised recommendations.
Orders
How can I track my order?
Once your order has been dispatched, you'll receive a confirmation email with your tracking number and a link to track your shipment in real time.
What is your return policy?
If you're not completely satisfied with your purchase, you may return eligible unopened items within the specified return period. Please contact our support team before returning any item so we can assist you with the process.
What is your shipping policy?
We ship orders throughout the UK using Parcelforce to provide fast and reliable delivery. Shipping costs are calculated at checkout based on the size, weight, and destination of your order. Once your order has been dispatched, you'll receive a tracking number so you can monitor your delivery every step of the way. Orders are typically processed within 1–2 business days before being handed over to Parcelforce for delivery.
Payments
Still have questions?
Our friendly customer support team is here to help. Whether you have a question about our products, your order, shipping, or payments, we're happy to assist. Simply get in touch via our contact form, email, or phone, and we'll respond as quickly as possible.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment methods available at checkout.