Privacy Policy

Overview

Last Updated: 14 August 2026

At Bio Food Planet, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order, create an account or contact us.

1. Who We Are

Bio Food Planet is responsible for the processing of your personal information.

Bio Food Planet
4 Poplars Close, Luton, LU2 8AE
United Kingdom

Email: support@biofoodplanet.com
Phone: +44 (0) 20 3411 2114

2. Information We Collect

We may collect and process the following information:

Information You Provide

When you place an order, create an account, contact us or subscribe to our communications, we may collect:

  • Full name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Account login details
  • Order and purchase information
  • Information you provide when contacting customer support
  • Marketing preferences

Payment Information

Payments may be processed through third-party payment providers. We generally do not store your complete payment card details on our own systems. Payment information is handled by the relevant payment provider in accordance with its own privacy policy and security requirements.

Information Collected Automatically

When you use our website, we may automatically collect certain technical information, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Website pages visited
  • Referring website
  • Approximate location information
  • Date and time of website visits
  • Information about how you interact with our website

This information may be collected through cookies and similar technologies.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Arrange delivery of your purchases
  • Process payments and refunds
  • Create and manage customer accounts
  • Communicate with you about your orders
  • Respond to enquiries and provide customer support
  • Improve our website, products and services
  • Detect and prevent fraud or misuse
  • Maintain website security
  • Comply with legal and regulatory obligations
  • Send marketing communications where you have provided the appropriate consent or where otherwise permitted by law

We will only use your personal information where we have a lawful basis to do so.

4. Legal Basis for Processing

Depending on the circumstances, we may process your information because:

  • It is necessary to fulfil a contract with you, such as processing and delivering your order.
  • You have given us consent, such as when subscribing to certain marketing communications.
  • We have a legitimate interest in operating, improving and securing our business and website.
  • We are required to comply with a legal or regulatory obligation.

5. Marketing Communications

If you choose to subscribe to our newsletter or marketing communications, we may use your email address to send information about products, offers, promotions and other updates from Bio Food Planet.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us at support@biofoodplanet.com.

Unsubscribing from marketing communications will not affect service-related communications, such as order confirmations or delivery updates.

6. Cookies

Our website may use cookies and similar technologies to provide essential website functionality, remember your preferences, understand how visitors use our website and improve your browsing experience.

Some cookies may be placed by third-party services that operate on our behalf or provide functionality such as payment processing, analytics, advertising or embedded content.

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings and, where available, our website’s cookie preferences.

7. Sharing Your Information

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

  • Payment processors
  • Delivery and courier companies
  • Website hosting providers
  • E-commerce and website service providers
  • Email and marketing service providers
  • Analytics and technology providers
  • IT and security providers
  • Professional advisers
  • Government authorities or law enforcement where legally required

We do not sell your personal information to third parties.

Third-party service providers are expected to process personal information only as necessary to provide their services and in accordance with applicable data protection requirements.

8. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection legislation and that appropriate safeguards are in place.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and accounting records, resolving disputes and complying with legal obligations.

The exact retention period depends on the type of information and the reason it is being processed.

10. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on the circumstances and applicable law, you may have rights including:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate or incomplete information
  • The right to request deletion of your personal information
  • The right to restrict certain processing
  • The right to object to certain processing
  • The right to request data portability
  • The right to withdraw consent where processing is based on consent

You may also have the right to object to direct marketing at any time.

To exercise your rights, please contact us using the details below.

12. Children’s Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will always be published on this page, with the date of the most recent update shown at the top.

15. Contact Us

If you have any questions about this Privacy Policy, how we use your personal information, or wish to exercise your privacy rights, please contact us:

Bio Food Planet
4 Poplars Close, Luton, LU2 8AE
United Kingdom

Email: support@biofoodplanet.com
Phone: +44 (0) 20 3411 2114

16. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe that your personal information has been handled unlawfully or that your data protection rights have been infringed.